How To Buy

Sheo Home Living is global designer and exporter of Furniture and Home Decoration. We value our relationships with our retail partners. We only sell to businesses with registered B2B member at our website.

If you are a business and want to purchase from us, please register a B2B membership here. All registrations must be approved, based on your business credentials, prior to making purchases. The account approval process can take 1-2 business days to complete.

Our products are originally made in Indonesia. Our headquarter is in Bali, Indonesia. Meanwhile, our factory is in Cirebon, West Java, Indonesia.

We stipulate 7-8 weeks production time for most items i.e.: home decorations. For furniture takes approx. 8–10 weeks. This is to allow proper kiln drying of your furniture. For larger projects, production time will vary based on each cases. For more info please contact us.

Once you have successfully placed your order online, you will receive an order confirmation via email, provided that we have your accurate email address. The order confirmation will outline the items ordered, delivery address, and volume estimation. If you do not receive the order confirmation within 3 working days, please contact us.

Orders

At Sheo Home Living, “On Backorder” means we will start producing your order upon Deposit has been received as we work directly with local artisans and we want to make sure your orders are newly made.

Yes we do. As all furniture items are made-to-order, minimum order is USD 10,000 with minimum purchase of 6 pieces for each SKU.

We take pride in the quality of our products and the condition in which they arrive to you. If something isn’t right with your order, simply contact us to tell us what happened. We will contact you directly to resolve the issue.

We’re sorry, but customer can NOT cancel a complete purchased of an item. Additionally, if any cancelation of the Pre-Order items after deposit will be addressed to NO any deposit refund at the end.

If you would like to add new items to an order you will need to place a new order on our site or contact us for assistance.
Design is in our DNA. From styling tips to product developments, we’re on it. Feel free to contact our design experts for free consultation here.

Payment

Once you have placed an order, you will be given our bank account detail you can use for payment along with the instruction at Checkout page.

For orders over USD 10,000, a 50% deposit is required prior to manufacture. Balance payment is required prior to release of manufactured goods from our factory. Full payment is required for all orders under USD 10,000.

Sheo Home Living prefer to use Wise as international payment option and accepts other payment method using direct Bank Transfer (Telegraphic Transfer).

Shipping & Delivery

Price shown on the website is in Incoterm: Ex-Factory Bali means does NOT include shipping cost. — Shipping cost will be calculated separately once everything has been packed and scaled properly.

Basically we ship the goods from our warehouse in Bali or directly from our factory in Cirebon, West Java.

However, we do have Distributors in various countries worldwide. Please visit our contact page for a list of distributors locations.

Yes, we ship worldwide. However, please note that we are not shipping company. We work with some reliable forwarders and partners who able to arrange international shipping

Definitely. We will coordinate with forwarder on your behalf or you may prefer to appoint your own shipping agent. Shipping payment is not required upfront until your goods are ready to be shipped. The shipping agent will bill you directly.

Items that are oversize, heavy, and bulky are shipped with Sea Freight to ensure they arrive safely and cost efficient at customer-end. Meanwhile, for small and light items are shipped with Air Freight.

There are some Sea Freight options customer can choose:

  • Full Container Loads (FCL)

This shipment occupies the entire space of a container, without having to share it with other shippers. The benefit using FCL are reduced the risk of damage or loss and a quicker transit time as the shipping lines guarantee complete control and overview of the entire shipment. Following are the sizes of containers:

    • 20 ft, allows you to fulfill up to 33 CBM
    • 40 ft, allows you to fulfill up to 67 CBM
    • 40 ft High Cube, allows you to fulfill up to 76 CBM
  • Less Container Loads (LCL)

If your purchase volume takes between 1-10 CBM, LCL can be an option. The cost will be calculated based on your volume after everything has been packed into pallets or crates.

  • Consolidation (Groupage)

Similar with LCL, Groupage involves placing several smaller shipments into a container and sending them as a single large shipment. You can take advantage of an efficient logistics process, as well as saving on sea freight and handling charges. That is why it is easy and cost-effective for smaller shipments.*

*This shipment is only available for Australia, Europe, US, and Canada. For cost calculation please contact us.

Import duties and taxes are the responsibility of the customer. We do NOT control all the destination local charges.

Shipping time will depend on the destination. We will inform you of the lead-time along with our production time and approximate shipping quotation.

To The Trade

Any business that designs spaces or procures products is eligible for membership. Interior design firms, architecture firms, owners & developers, brands, purchasing agents, set designers & stagers, independent/small businesses, chefs, and other qualified applicants in the commercial, hospitality and food & beverage industries are encouraged to apply.

Member benefits:

  1. An extensive selection of exclusive products designed and developed in-house
  2. Commercial contract for bespoke products
  3. Assistance with design development, swatch requests, order placement, testing, tracking, and project management
  4. Private shopping experiences for you and your clients
  5. Discounts for our family members starting at 20% off
  6. Installation support available upon request
You need to be a legitimate registered business with: Business Identification Number, Tax ID, Website, and Official Email submitted online here. We will review your application within 24 hours. Once approved, we will send you the B2B membership login details.

Once your membership application is approved, we will send you the login detail. Once you’re signing in, you can start exploring our website and see our exclusive offers online.

At the moment, we have Distributors in Singapore, Malaysia, Brunei, France, and The Netherlands. However, since we are continuing business, we keep looking for any possible mutual collaboration to grow our distributor networks. Please contact us for Distributorship opportunities.
Yes, we do. We are able to provide you with a finished product with your brand on labelling and packaging with additional cost depends on the material used. If you have any further questions, please contact us.

Design is in our DNA. Our design team consists of Architect, Interior Designer, and Product Designer. – With our trained experts team, we can help you create design, curate, swatch request, and match specs ideal for your retail stores, restaurants, hotels, and other non-residential projects. Our trade team can help you source what you need, as well as assist with product customization and additional discounts on bulk orders.

Return Policy

You have 21 (twenty one) calendar days to return an item from the date you received it.

Please note items that are marked “final sale,” “clearance,” “as is” or “made-to-order” are not returnable. All items that are not eligible for return will be marked as such on the product’s description page under the shipping and return column. Exchanges are not available at this time. Please see our specified return fees listed below.

To be eligible for a return, your item must be unused, unaltered, free of damages by the customer, and in the same condition that you received it. Also, your item must be in the original packaging and needs to have the receipt or proof of purchase.

You will be responsible for paying your own shipping-costs for returning your item. Shipping costs are non­-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your bank account (or original method of payment).