FAQs

Orders

How do I check the status of my order?

You can check the status of your order by entering your order details on the Orders page.

Click on the order number and you will see the order status in the top right corner. If you do not know your order number, you can locate it by looking at your order confirmation email.

When a shipping label has been created for your order, you will be able to track your shipment within your Order History.

Please note that once your package has shipped, tracking information will take up to 24 hours to appear in a carrier’s system.

If you have any further questions, please contact us.

Where can I see my previous orders?

Your previous orders are available in your Orders.

I received a damaged item. What should I do?

Your satisfaction is our top priority, and we want your shopping experience to be perfect. We’ll replace the item if it’s still available or issue a full refund, including shipping charges.

For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service’s paperwork and please contact us. We are here to help and want you to love your purchase. If you received a damaged item, please contact us immediately. Please include your order number and the name of the item that was damaged.

I'm missing items from my order. What should I do?

Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.

Please view your order details to verify which item(s) may have shipped separately by entering your order number on the Orders page.

Enter your order number and email address; it will indicate an estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.

If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact us immediately.

How do I change my shipping address for an order?

To update the shipping address for an order, please contact us.

How do I cancel an item or order?

We’re sorry, but we cannot cancel orders. If you have any concerns, please contact us.

I received the wrong item. What should I do?

Your satisfaction is our top priority, and we want your shopping experience to be perfect. We’ll replace the item if it’s still available or issue a full refund, including shipping charges.

For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service’s paperwork, and please contact us.

Please include your order number, the item received in error, and the name of the item that you did not receive. We will contact you with details on how to return the item received in error and the status of the actual item you ordered.

Can I add items to an existing order?

If you would like to add new items to an order you will need to place a new order on our site or contact us for assistance.

Can I place a custom order?

To place a custom order please contact us for assistance.

Payment

When will I be charged for my order?

Once you have completed an order, you will be given options to choose payment methods available along with the instruction on the checkout page.

What methods of payment do you accept?

Sheo Home Living prefer Wise as international payment option and accepts other payment method using PayPal and direct bank transfer.

Does Sheo Home Living charge sales tax?

Sheo Home Living included sales tax on products prices.

How do I apply a Promotion to my order?

On checkout, you can enter your Promotion Code under the Order Summary section. Once entered, click APPLY.

Shipping & Delivery

Do you accept international shipping addresses?

We can ship just about anywhere.

How do you ship the order?

Please Note: We are not a shipping Company.

I have not shipped from Indonesia before – will you help?

Yes we can. Our preferred shipping company in Indonesia is CARGO KITA. We will coordinate with them on your behalf or you may prefer to appoint your own shipping agent.
Shipping payment is not required until your goods are ready to be shipped. The shipping agent will bill you directly.

How are the products shipped?

CONTAINER or LCL (less than a full container load)
The most cost effective way to ship is by container.
The cost is inclusive of all fumigation and documents.

  • 20 foot container (capacity 33.0 cubic meters) will hold approx. 25-30 assorted items.
  • 40 foot container (capacity 67.0 cubic meters) will hold approx. 50-60 assorted items.

Do I need to buy a whole container load?

No, we also ship LCL (less than a full container load)
There is a ‘one-off’ Indonesian Government Export Fee per shipment of approx. US$ 500.00.
Naturally, the more items – the more cost effective.

What about the import duty and clearing costs at my end?

Import duty and taxes are the responsibility of the customer.

How long does the shipping take to arrive at my Port?

Shipping time will depend on the destination. We will inform you of the lead-time along with our product and approximate shipping quotation.

How can I track my package?

To track your Australian ‘in stock’ purchases, a DHL or PACK & SEND tracking number will be emailed to you once your item(s) have been dispatched from our warehouse. You can track your order here;

We are currently working on a tracking system for furniture deliveries for your convenience. For any further enquiries, please contact our concierge team via email at info@sheohomeliving.com or by WhatsApp at +62-813-3788-5103